Returns & Refunds Policy
14-DAY CANCELLATION
Change your mind? You have 14 days.
EASY RETURNS
Simple return process with our team
SECURE REFUNDS
Refunds processed quickly & securely
UK CUSTOMER SUPPORT
We're here to help when you need us.
Shop with confidence at UK Shopping Place.
We want you to be happy with your purchase. If you’ve changed your mind, received an item that isn’t right for you, or have a problem with your order, we’re here to help.
This Returns & Refunds Policy explains how to return products purchased from UK Shopping Place and how refunds, replacements and faulty-product claims are handled.
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Our Returns Promise
We aim to make returns as straightforward as possible.
For most products purchased online, you have the legal right to cancel your order within 14 days of receiving your goods, without needing to provide a reason. Once you’ve told us that you wish to cancel, you normally have a further 14 days to send the goods back.
Your statutory consumer rights are not affected by this policy.
Changed Your Mind?
If you’ve simply changed your mind about your purchase, you can normally cancel your order within 14 days of receiving your goods.
To request a return:
1. Contact us to let us know that you wish to cancel or return your order.
2. Provide your order number and the product(s) you wish to return.
3. We will provide the appropriate return instructions.
4. Return the item within the required timeframe.
5. Once the returned goods have been received and checked, we’ll process your refund.
You do not normally need to provide a reason for cancelling an online order during the statutory cancellation period.
Condition of Returned Items
When deciding whether to return an item, you may handle it in the same way you would in a shop to establish its nature, characteristics and functionality.
Please take reasonable care of products while they are in your possession.
If an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced as a result, the law may allow a deduction from the refund to reflect that reduction in value.
Where possible, please return products with their original packaging, accessories, instructions and components.
Faulty, Damaged or Incorrect Items
If your item arrives:
- Damaged
- Faulty
- Not as described
- Incorrect
- Missing parts or components
please contact us as soon as possible.
We’ll assess the issue and work with you to provide an appropriate solution in accordance with your statutory consumer rights.
Depending on the circumstances, this may include:
Repair
We may arrange for the product to be repaired where appropriate.
Replacement
Where appropriate, we may provide a replacement product.
Refund
Where a refund is legally due, we’ll arrange this using the appropriate refund method.
If your order arrives damaged, please contact us promptly and, where possible, provide photographs of the packaging and the product. This helps us investigate the issue quickly.
How to Request a Return
Please contact our customer service team before sending an item back.
Please include:
Order number:
Your original order number.
Product name:
The product you wish to return.
Reason for return:
For example, changed your mind, damaged, faulty or incorrect item.
Photographs:
If the product is damaged or faulty, photographs may help us resolve your issue more quickly.
Contact us
Email: info@ukshoppingplace.co.uk
Return Costs
If you cancel your order because you have changed your mind, you may normally be responsible for the direct cost of returning the goods where we have informed you of this before purchase.
For large or bulky furniture items, return arrangements and costs can differ from standard parcel returns. We’ll explain the applicable arrangements when you contact us.
Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, we will deal with the matter in accordance with your statutory consumer rights.
Refunds
Once we receive returned goods, we will process any refund due as soon as reasonably possible.
Where the statutory cancellation rights apply, refunds are normally made within 14 days of receiving the returned goods, or within the applicable legal timeframe.
Refunds will normally be made using the same payment method used for the original purchase.
Where you cancel under the statutory cancellation rights, we will normally refund the cost of standard delivery. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option available.
Exclusions
Certain products may be excluded from the statutory cancellation right.
This can include items such as:
- Personalised or made-to-order products
- Custom-made products
- Certain sealed products that cannot be returned for health or hygiene reasons once opened
- Other products specifically excluded by law
Where an exclusion applies, this will be explained clearly before you place your order.
Your statutory rights regarding faulty or non-conforming goods are not affected.
Furniture Returns
Because we sell furniture and other larger household products, some returns may require special arrangements.
For large items:
- Please do not dismantle or dispose of the product before contacting us about a problem.
- Keep the original packaging where reasonably possible.
- Take photographs if the product arrives damaged.
- Do not attempt repairs unless we have specifically asked you to do so.
- Contact us before arranging your own return or collection.
We’ll provide instructions appropriate to the product and circumstances.
Damaged Deliveries
We recommend checking your delivery as soon as reasonably possible.
If you notice visible damage:
- Photograph the outer packaging.
- Photograph the damaged area of the product.
- Keep the packaging and all components.
- Contact us with your order number and photographs.
We’ll then investigate the issue and advise you on the next steps.
Your Statutory Rights
Nothing in this Returns & Refunds Policy limits or removes your rights under UK consumer law.
Products supplied to consumers must meet the relevant legal requirements, including being of satisfactory quality, fit for purpose and as described.
If a product is faulty or does not conform to the contract, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances and applicable law.
For further information about consumer rights, you can visit the official UK Government guidance.
Frequently Asked Questions
How long do I have to return an unwanted online purchase?
For most online purchases, you can notify us of your decision to cancel within 14 days of receiving the goods and normally have a further 14 days to return them.
Do I need to give a reason?
Not normally when exercising the statutory cancellation right for an eligible online purchase.
Can I return furniture?
Yes, subject to the applicable cancellation rights and any lawful exclusions. Because furniture can be large or bulky, please contact us before arranging a return.
What if my product is faulty?
Contact us as soon as possible. We’ll assess the problem and provide an appropriate remedy in accordance with your statutory rights.
What if my order arrives damaged?
Contact us promptly and provide photographs of the packaging and damaged product where possible.
When will I receive my refund?
Once the relevant return has been received and the refund is due, we’ll process it within the applicable legal timeframe.
Do I have to pay return postage?
For a change-of-mind return, you may be responsible for the direct cost of returning the goods where this has been properly explained to you. Faulty, damaged or incorrect goods are handled separately in accordance with your statutory rights.
Need Help?
We’re here to help.
If you have a question about returning an item, please contact our customer service team before sending anything back.
